Responsible Gaming at Neospin Australia

Play for Fun, Not for Funds

Gambling should never be viewed as a way to make money or recover from debt. Before you begin playing, we encourage you to set clear boundaries on your time and spending, and to treat gaming as a leisure activity, not a financial strategy.

If you feel your gambling habits are getting out of control or starting to affect your personal life, Neospin offers tools and support to help you regain control.

Tools to Stay in Control

Casino Limits

To help you manage your gameplay, Neospin allows you to set various Personal Limits. These include:

• Deposit Limits
  Limit how much money you can deposit daily, weekly, or monthly.
  
  
• Loss Limits
  Set a cap on how much money you can lose over a period. Please note: Loss is calculated based on your original deposit amount, not your total balance or winnings.
  
  
• Wager Limits
  Set a maximum amount you’re allowed to wager within a chosen timeframe.
  
  
• Cooling-Off Period
  You can temporarily deactivate your ability to deposit or receive promotional offers. You can still withdraw funds during this time. Once the period ends, your account reactivates automatically.
  
  
• Self-Exclusion
  If you need an extended break, you can request self-exclusion for a specific period. During this time, your account will be completely inaccessible, including deposits, withdrawals, and promotions.
  
  
• Session Limits
  Limit the amount of time you can be logged in and playing. Once you reach the limit, you’ll be logged out automatically.
  
  

You can request any of these limits via Live Chat or email our team at support@neospin.com. Limit decreases take effect immediately. Increases require confirmation and only apply after your previous limit expires to help prevent impulsive decisions.

Sportsbook-Specific Limits

For sports betting, only the following limits apply:

• Deposit Limit
  Manage how much you can add to your account for sportsbook betting.
  
  
• Cooling-Off Period
  While this restricts casino gameplay and deposits, you may still place sports bets if you have an available balance.
  
  
• Self-Exclusion
  This deactivates your entire account, including sportsbook access, for your set duration.
  
  

Note: Wager and Loss Limits are not currently available for sportsbook betting.

Need a Break? Self-Exclude Anytime

You can request temporary or permanent exclusion by contacting support@neospin.com. Once activated:

• Your account will be blocked.
  
  
• You will not receive promotional messages.
  
  
• You will not be able to access your balance without contacting support.
  
  
• Verification may still be required to process any pending withdrawals.
  
  

Support Services & Help for Problem Gambling

If you or someone you know needs help, we strongly recommend reaching out to these free, professional resources:

• GamCare
  
  
• Gambling Therapy
  
  
• Gamblers Anonymous
  
  

Protecting Minors

Neospin strictly prohibits players under 18. We actively verify the age and identity of all users and reserve the right to deny access if age requirements are unmet.

Parents and guardians: To help protect your children from online gambling content, consider using one of the following parental control tools:

• Net Nanny – www.netnanny.com
  
  
• CyberPatrol – www.cyberpatrol.com
  
  
• GamBlock – www.gamblock.com
  
  
• Solid Oak Software – www.soldoak.com
  
  

Stay Informed, Stay Safe

At Neospin Australia, we are here to help you enjoy gambling safely. Take advantage of our tools, set limits that work for you, and never hesitate to reach out for support if needed.

Need assistance? Contact us via Live Chat or email support@neospin.com anytime.